RESUME

12+ years turning complex problems into intuitive digital experiences.

Senior Product Designer with 12+ years of experience turning complex information, workflows, and business requirements into intuitive digital products. Experienced across consumer, SaaS, healthcare, government, and data-heavy platforms, with particular strengths in information architecture, user research, interaction design, and scalable design systems. I partner closely with Product and Engineering from discovery through implementation, using research, prototyping, technical understanding, and AI-assisted workflows to make complicated products easier to understand and use.

Experience

Troomi Wireless

Senior Product/UI/UX Designer · 2025–Present

Led UX and product design across Troomi’s mobile, administrative, and web experiences, partnering closely with Product and Engineering from discovery through implementation. Led customer research generating 1,500+ responses that directly informed product priorities; built Troomi’s first reusable Figma design system aligned with Engineering’s Storybook library; and designed key experiences including the Troomi Smart Browser, now enabled on 20,000+ devices.

Case studies: Troomi Smart Browser | Parent Portal Research Survey | Troomi Design System

State of Iowa

UI/UX Prototyper · 2024

Redesigned workflows within an existing case-management system used by social workers, organizing complex family and case information into clearer, more efficient experiences. Created checklist workflows, restructured forms and information architecture, and designed experiences that kept related family records connected while making individual children’s information easier to access and update.

ICON, plc

UX Engineer · 2021–2023

Designed complex healthcare SaaS experiences, translating extensive business and technical requirements into intuitive workflows, information architecture, and data visualizations. For Patient Intelligence, designed configurable analytics experiences that allowed users with different roles and research needs to tailor analyses by cohorts, comorbidities, lines of therapy, and other healthcare data dimensions. Partnered closely with the Product Owner and Director of Engineering throughout the design process.

Case study: Patient Intelligence

Investment Company Institute

Senior Web Designer · 2016–2021

Helped lead a large-scale website redesign and Drupal migration, rethinking navigation, information architecture, content discovery, page structure, and visual design for a complex, information-dense industry site. Restructured the experience around a goal of making important content reachable within three clicks of the homepage, conducted usability testing to validate design decisions, and helped improve access to key content and SEO visibility.

The C3 Group/Defense Acquisition University

Graphic & Web Designer · 2014–2016

Designed digital and print experiences for Defense Acquisition University publications, including mobile app editions and the digital presence for an academic research journal and magazine. Conducted user testing to gather feedback on a new site while also contributing front-end development and multimedia work.

Cvent

UI Designer · 2013–2014

Designed and maintained features for Cvent’s Supplier RFP product, creating new UI functionality and resolving usability and front-end issues. Built reusable icon libraries and design templates that helped standardize assets and accelerate design exploration, while working directly in HTML, CSS, JavaScript, jQuery, Git, and an Agile/Scrum environment.

Teaching and Mentorship Roles

BYU–Idaho

Adjunct Instructor · 2018–2023

Taught the UX design lifecycle—from research and journey mapping through information architecture, interaction design, prototyping, critique, and iteration—while mentoring students as they applied UX principles to real-world design challenges.

Boston University Center for Digital Imaging Arts

Adjunct Instructor · 2013–2015

Taught Photoshop, HTML/CSS, UX design, responsive design, and design/coding best practices while providing critique and portfolio feedback.

Expertise

Product DesignUX StrategyUser ResearchProduct DiscoveryInteraction DesignInformation ArchitecturePrototypingUsability TestingData VisualizationDesign SystemsAccessibilityCross-Functional Leadership

Education

MS, User-Centered Design
Brandeis University

BA, Business Management (Marketing)
Southern Virginia University

Certificate, Graphic & Web Design
Center for Digital Imaging Arts at Boston University

Career at a Glance